Sutemi Pack Return & Exchange Policies

This page is designed to answer all of your questions about how we aim to satisfy each and every customer, including our policies for shipping, exchanges and returns.

Furniture Return & Exchange Policies (top)

We want you to be completely satisfied with your purchase and will do everything that we can to make sure that this happens. We try to provide as much content both in picture and description form of all furniture that we sell on the site, so that you can make an informed decision about your purchase.

In general, because of the high cost of shipping, we only accept returns in the case of damage. We drop ship all of our furniture directly from the manufacturer, and so we are also constricted to some extent by their policies. Generally, our furniture manufacturers only accept returns in the case of damage as well.

That being said, we want you to be completely satisfied and so we encourage you to let us know if you are unhappy with your purchase and we will work with you as closely as we can to reach a solution that is acceptable to you.

Processing a Return

Shipping Policies (top)

Estimating Shipping Costs:
Sutemi Gear tries to keep costs as low as possible, and this includes shipping charges. The specific shipping charges for your purchase will depend entirely on what products you purchase. Furniture is often quite heavy, and so the weight is often a big factor in these charges.

Delivery Times:
Our furniture is always drop shipped directly from the manufacturer. Deliveries usually ship out from their warehouses in 1-3 business days. Shipping methods vary, but usually will be shipped via FedEx.

DHL 2nd Day Air:
Unfortunately, express shipping is not currently available for furniture products.